Thanks for shopping at Feet First Podiatry Centre. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please notify customer service via email shop@feetfirst.net.au. Place the item securely in its original packaging and item, proof of purchase and mail your return to the following address:

Feet First Podiatry Centre (Attn: Returns)
461 Balcombe Road, Beaumaris VIC 3193

Please note, you will be responsible for all return shopping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7-14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note

If the purchaser considers the goods received to be faulty, the purchaser is to ship them back to Feet First Podiatry Centre at their expense. If the fault is found to be genuine, these postage costs will be refunded in full and either a refund or exchange goods will be sent at no further cost.

Alternatively, if the product is determined not to be faulty, there will be an additional charge incurred to return the goods to you.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: shop@feetfirst.net.au